SmartSolve® is Pilgrim’s fully web-based suite of Enterprise Compliance Management solutions. SmartSolve® helps manufacturing, regulatory and other organizations enhance quality, manage compliance, enhance customer and supplier relationships, and improve profitability. Built on Microsoft® .Net® technology, SmartSolve® creates a collaborative compliance management platform that enables multiple sites, multiple organizations, customers, and suppliers to effectively coordinate improvement activities and share critical information. 

Pilgrim Software's SmartSolve® solution provides a Web-based platform to deliver overarching, top-down, integrated compliance management that connects into your existing, back-end quality management systems to track and manage all of your quality events.

SmartSolve® Technology Summary

• Built on industry-leading Microsoft .NET and XML Technology
  
• Portal page provides users with a single entry page with personalized reports, tasks and documents
  
• Fully Web-based with no client-side code to ensure fast deployment, global access, easy server-level validation and a low cost of ownership
  
• Highly scalable solution capable of meeting your enterprise’s expanding needs
  
• Multi-organizational, role-based security ensures that only authorized users have access to your corporate data
  
• Provides multi-language capabilities, including Kanji Character Support, universal date/time and other culture sensitive options for global operations
  
• Leverages Web Services to integrate with cornerstone applications such as PDM, ERP, MES, CRM, SCM and HR to ensure bi-directional data integrity
  
• Highly configurable to meet a wide variety of business needs
  
• Extensible to allow customization to the user interface, modifying the field and menu terminology, build-in new functionality, extend the database and integrate with other business systems 

Deployment Architecture

SmartTailoring™ Tools

SmartSolve® Deployment Migration Utility (DMU)

SmartSolve® Synchronization Agent (SSA)

Integrated Content Management (ICM) Adapter

Integration to Pilgrim Solutions - Scenarios (Examples)

Integration to Pilgrim Solutions - Various Approaches

The Integrated Compliance Platform

Pilgrim’s SmartSolve® is a fully-integrated part of the Pilgrim Software’s Enterprise Compliance and Quality Platform. Pilgrim Software provides an enterprise–wide solution for managing corrective and preventive actions, complaint handling, change control management, internal and external audits, document control, SOP enforcement, engineering collaboration, employee certification and training, equipment/calibration, supplier quality management, advanced quality planning and risk management. This powerful solution enables you to manage quality and compliance across your entire business, helping you meet regulatory requirements, increase efficiency and reduce costs.